I am so so so happy with my experience with Joseph Jewelers! My fiance and I ended-up designed a custom engagement and wedding ring set using the stones from my great grandmother's rings. Erich helped us at every step of the way. We walked in with only a budget, but no real ideas what we wanted. We weren't sure if we wanted to buy a ring or design a custom one even. The staff at Joseph Jewelry were so kind and patient and really helped us to decide which was the best option for us within our budget. They never once made us feel like we needed to spend more money, and they never once made us feel bad for considering using heirloom stones. I HIGHLY recommend getting a custom ring done with them if you are looking to use a family heirloom! The entire experience was amazing, and I am so happy with my completely unique and 100% "me" engagement ring! We primarily worked with Erich and he was wonderful. He was so patient with me and really made us feel cared for and special. Since I had no idea what I wanted, he spent lots of time looking at different ring designs with me and listening to what I liked/didn't like about each ring. After about 30 minutes, we went to his desk and he made some quick sketches of different ring ideas using all of my likes from the other rings. Within an hour, we had designed a completely unique ring using elements from various styles in the store. He also helped us to incorporate stones from my great-grandmother's wedding set so that everything would be cohesive and stay within our budget. After the sketch mock-up, the ring is sent to CAD so they come up with computer images of the ring using the exact sizes of the diamonds we provided. They were happy to make any adjustments we asked for and this whole process was really easy. You use an online portal so you don't even have to go back in to the store for this process. Overall, it took about 2 months to have the rings made. However, I think this is a bit longer than usual since it was over the holidays. I am so pleased with my experience with Erich and Joseph Jewelry. I am in LOVE with my engagement and wedding rings, and I am so happy to have been a part of the design experience. Initially, I thought a custom ring would be totally out of our budget, but they really work with you to make sure you get exactly what you want within your price range. I would definitely recommend them for anyone looking for custom jewelry, looking to re-set family stones, or even just shopping for a new piece! I could not be happier with my experience. Parking: There is a small parking lot available on the side of the storefront. As a customer, you are free to park here.