Many estate jewelry pieces are one-of-a-kind, and they may hold a great deal of sentimental value for you as well. Whether you'd like us to restore a piece that's been in your family for generations, or you recently purchased an older piece that you need repaired, our experts are up to the task.
With over 20 years of experience in estate jewelry repair, each of our jewelers brings a complete set of skills to each job. Because many of these types of pieces were made using older techniques, and because of the age of the materials, we take care to treat each piece as if it were our own. However, to ensure uniform quality in our services, we follow the same general outline of steps for each estate jewelry repair job we take on.
Many estate jewelry pieces are very old, which means they require special care so as to avoid damaging certain elements. They may also contain damaged or specialty-cut gemstones that need to be replaced.
Fortunately, our experts can match any gemstone for color, cut, and quality, and we'll find the perfect replacement if that's what's needed to make your piece truly shine. We also take care to use only the most precise laser tools for repairing metal areas, as this technology lets us complete detailed work without risking damage to gemstones or other heat-sensitive areas of the piece.
No matter how damaged your piece is, our professionals can restore it and make it beautiful again. We'll identify the type and color of the metals used in order to obtain an exact match if we need to add new metal anywhere. And we can redo all types of custom engraving and metalwork so that the piece's original details really shine through.
So from minor repairs to full restoration jobs, you can be sure that our expert jewelers have the skills and experience needed to get the job done right. And if you'd like to see a different type of finish added to the piece or any other update, we can take care of that as well.
I seriously have not had better customer service in my life than I had with the folks at Joseph Jewelry! The entire experience when looking for that perfect engagement ring can be somewhat intimidating, especially for first time buyers. I had shopped around at a few different places before coming here, and I couldn't find anything that I liked, let alone a shop I felt comfortable going into. Every other place I went to the employees would jump on you as soon as you opened the door, and would hover around you making the entire experience fairly uncomfortable. While the folks at Joseph Jewelry obviously say hi when you walk in, and asked you if they could help with anything, they didn't stand over my fiance and I as we browsed. They polity waited for us to ask for help, and when we did they made it so we felt comfortable and not rushed in the process. Andrea was the person who initially helped us, and she was so nice, and very knowledgeable about each piece in all the cases. We looked at quite a few options, but when my finance found the ring, that was it. What I found to be different about Joseph Jewelry was that they could customize everything about the ring, and they can actually work around your budget, not just say they can unlike of some other places I had been to. Once you find the ring, it comes time to customize it and this is where Joseph Jewelry, in my opinion differs from other Jewelry stores. Finding the ring is just the beginning, it's after that where they truly shine. You sign up for an account with them, which is what you use to message back and forth with the person doing the customization, I had Usiel. Usiel was amazing, he truly embodies the meaning of customers service, and going above and beyond a customers expectations. They start with taking what you talked about with the sales associate, and create a CAD rendering of the ring. They then send you a message through the account you set up before hand with the renderings and you either approve, or reject the design. In my case I 100% approved the design, it was beautiful. However, my fiance didn't know that I had started this process and started talking about changes she would have made to the ring about 3 days into the process. When she tried the ring on initially she did so with the corresponding wedding band, which was a little thicker than the actual engagement ring. Usiel was great, didn't even question it, or push back, he just said not a problem and sent me another CAD rendering with the changes. We messaged back and forth the entire time, and he kept me up to date with everything. Words cannot truly express my how happy I am by choosing them. The ring came out gorgeous, and my finance was blown away when she saw it. We'll be 100% coming back for both our wedding bands closer to the wedding. I know there a countless jewelry store options to choose from, but if you take anything away from reading this review please go there first, I promise you, you'll be blown away by your experience there.